Mission support
Support
Help with the guide, your purchase, and your visit. Can’t find an answer? Write to us and we’ll get back to you.
Restore your purchase
On the unlock screen, tap Restore purchase. Once the guide is open, you’ll also find Restore purchase in Settings (the gear at the top of Explore, Tours, or Saved). Use the Apple Account that made the purchase; members of your Family Sharing group can restore it too.
Waiting for approval
If Ask to Buy is on, the purchase waits for a parent or guardian to approve it. The guide unlocks automatically as soon as it’s approved.
Refunds and billing
Apple handles payment for the one-time $1.99 unlock (local prices vary by region). To ask about a charge or request a refund, visit reportaproblem.apple.com.
Use the guide without signal
Some galleries have little or no reception. Before you go, tap Offline mode on Home (or Saved → Downloads) and choose Download for offline use. That museum’s objects, tours, scavenger hunts, and images then work without a connection.
Narration
Tap Listen on an object or tour stop to hear its story, and change the narration speed in Settings. Headphones are a good idea in the galleries.
An object isn’t where the guide says
Museums move objects and change galleries. The guide places an object at a museum only when its Smithsonian record lists it there, and it checks tour stops against the museum’s official pages, but changes can take time to appear. Tell us what you found and we’ll look into it.
Contact
Email corporate@cerebraenterprises.com. Please include your iPhone model and iOS version if something isn’t working.